Job Satisfaction Hits New Low!

Seven Strategies to Improve Employee Job Satisfaction

Pathos Job Satisfaction

Americans workers, regardless of age or income, continue to grow increasingly unhappy in the workplace.  This is a long-term trend which should concern employers on the topics of productivity, employee engagement level, and the potential of retaining high performers when the economy ultimately rebounds.

It’s safe to say that most everyone today knows someone who complains about their job (or those who recently lost their jobs). Who hasn’t heard the wines from the coffee-clutch group, the fantasy football players, or the customer service agent who is anything but customer focused?

Why all the lack of satisfaction in the workplace? The answer might surprise you… Fewer Americans are satisfied with just about every aspect of their employment than at any time in the past two decades.

Worse yet, there appears to be no pattern or structure to the decline, as there is no age or income group trends with this drop in job satisfaction.

A survey of 5,000 U.S. households conducted for The Conference Board found that only 45.3 percent

of Americans today have job satisfaction, down from 61.1 percent in 1987. Only 12 percent say they are “very satisfied” among the 45.3 percent who say they are “content.”

Money Can’t Buy You Love!

The Beatles sang:

“Cause I don’t care too much for money, money can’t buy me love”…

Well, it appears as though the American worker is singing:

Cause I don’t care too much for money, money can’t buy my love!”

While the study reveals that those who earn more income are correspondingly more satisfied with their jobs, the trend data suggests otherwise.  In comparison with data from 1987, those who are most satisfied (i.e., those who earn more income) have become increasingly less satisfied with their jobs.  They’ve experienced a decrease of 20% versus those 1987 figures.

How About the Utes?

In the movie “My Cousin Vinny”, Joe Pesce (Vinny) and Fred Gwynne (the Judge) have a classic exchange as follows:

Vinny: Is it possible, the two utes…

Judge: Eh, the two what? Uh, uh, what was that word?

Vinny: Uh, what word?

Judge: Two what?

Vinny: What?

Judge: Uh, did you say ‘Utes’?

Vinny: Yeah, two utes.

Judge: What is a ute?

Vinny: Oh, excuse me, your honor. Two YOUTHS.

So perhaps job satisfaction lies in the four generation workforce, specifically at the ute, or make that youth level?  Unfortunately, the study shows that this is not the case either, in fact, it reflects that those entering the workforce are amongst the most dissatisfied.  Nearly 36% of the youths weigh in that they are dissatisfied!

What a Long, Strange Trip It’s Been

So as you analyze the generation at the other end of the spectrum, the oldest generation, would they appear to be the most content/satisfied?  After all, they have the prospect of experiencing “the light at the end of the employment tunnel” approaching?  Unfortunately, they also are amongst the least content when compared to their equivalent peers in 1987.  When this comparison is made, a staggering 30% drop is experienced in the data!

Now What?

So what to do if you’re an employer looking to stave off the lack of job satisfaction?  Here are seven options to implement to eliminate job dissatisfaction:

  1. Recruiting – Review your hiring programs to ensure that you are establishing the proper hire/no hire criteria.
  2. Assess – Utilize assessments to identify organizational strengths and weaknesses.  Develop action plans based on them
  3. Training & Development – Stop Training & Development that does not support the company vision or deliver on its success metrics.
  4. Compensation Review – While we saw in the study that compensation has little correlation to job satisfaction, compensation should be reviewed to ensure that people are paid based on what they have direct control over.  Furthermore, compensation plans should be simple for the average worker to calculate/keep tabs on during the time period.
  5. Coaching – Consider the opportunity to work with an external executive coach for the leadership team, and a business coach for your associates (Group coaching can work effectively in small/large organizations).
  6. Employee Reviews – Perform employee reviews that establish individual development plans, and then bring in executive coaches to ensure that they are executed.
  7. Fire – As a last resort, you may have the wrong people in the wrong jobs.  Furthermore, regardless of how many moves you’d attempt to make, you still wouldn’t be able to place them in positions where success is achieved.  When you exhaust all of your opportunities, it’s time to allow them to go and be successful somewhere else.

Summary

If you’d like more information on Pathos Leadership Group and how our Executive Coaching and Organization Development can serve you and your organization, email info@pathosleadershipgroup.com or contact us at 877.455.3133.

Executive Coach Provides Tips on New Year’s Resolutions

Will 2010 be your best year ever?  It should be!

Now that the Holiday Season is behind us, it’s time to focus on the year ahead.* If you’re as excited as I am about the year ahead, I’ve put together the following six (6) tips which I believe will allow you to not only establish clear/concise New Year’s resolutions, but actually be able to implement them in order to achieve success.  These tips came about as a result of an executive coaching conversation that I held during the Holidays with a client.  Here are the basics from that coaching conversation:

Client: “I’ve got so many things that I want to work on in 2010… I’m just a little concerned that I won’t be able to get to all of them.”

Sam: “Tell me about the ‘things’ that you want to work on.  Let’s just list them out first in no particular order.”

Client: ”Sales, the organization leaders, organization development, products, our customer retention, team building, performance reviews, marketing, overcoming the economy (again!), succession planning, the company website, recruiting, terminations…”

If you had similar thoughts, or even if you haven’t, use the following six (6) New Year’s Resolution implementation tips for success:

  1. Consistency – Be consistent in your approach to setting, as well as solving, your resolutions.  Consistency from my coaching perspective primarily surrounds the principles of establishing goals that are realistic for you within the timeframe you identify.  While most executives that I coach are “hard chargers” who achieve what others think/forget about, you’ll get more done if you establish a plan of action that is consistent.  Studies have shown that your productivity will come in “waves” during the month (“Employee Engagement: What It Is and Why You Need It” BusinessWeek Online 5/11/09).  The key is to capitalize on those moments through consistent action.
  2. Enjoyment – Do you enjoy the resolution that you’ve come up with for yourself?  Our studies show that if you do, you are 97% more likely to accomplish it.  So if you don’t enjoy what you’ve resoluted, then you’ll really need to focus on the outcomes that it will provide you with.  Here’s an example, one of our coaching clients wanted to focus on time management for the year ahead.  Unfortunately, while he is very productive, he is extremely insensitive to time.  It’s not that he doesn’t care about time, he’s just more comfortable working in his own “time zone”.  When he identified time management as a resolution, we drove towards the outcomes that he would receive when he would master time.  The benefits (primarily get even more accomplished, make even more money, become even more successful) were of great importance to our executive.  It’s this level of importance coupled with his desires that are our primary focal points.
  3. Get Assistance – The amount of information that is available to each of us is staggering.  For example, a single issue of the New York Times contains more literature content that your grandfather encountered during his entire life!  So with information everywhere, which way should you turn?  While it’s simple to say that you need to “decide, commit and succeed” the reality is that it is often much more difficult in the real world.  We recommend researching your resolution for the current best practice that has stood a time-test (Keep in mind that what was successful ten years ago may, or may not be, successful today… Technology played a key role in the extinction of many great productivity tools!  As a result, one must locate strategies that have proven successful for others, as well as ones that can be implemented into your needs.  Finally, you’ll want to establish an accountability program (If you’d like to establish a formal accountability program that will ensure that you achieve your resolutions, contact us at 877-455-3133 or info@pathosleadershipgroup.com).
  4. Be Social – I know that you have good ideas that you want to make great… However, determine if the resolutions that you’ve established are so far flung (advanced) that you couldn’t get there in 2010 with an eleven foot ladder!  All too often I find leaders during our coaching sessions that want to drive towards the “advanced” playing stages without ensuring that they have mastered the foundational “basics”.  Here’s a good tip, take a look around you and determine who in your industry/organization/space already has the resolution that you want to drive towards.  After you identify this individual, reach out to them and ask them for some help.  This will take a certain level of “swallowing” of one’s pride, but it will allow you to (1) engage with an individual who is operating successfully on the resolution you identified and (2) interview them to identify not only how they achieved such success, but formulate your own action plan.  Looking “advanced” is great, but getting “advanced” advice from someone who’s already there will save you considerable time.
  5. Get Scarce – Most of the leaders who approach us here at Pathos Leadership Group like the idea of having an executive coaching relationship, but aren’t certain how they’ll be able to make the time available.  If you look deep enough at what you want to accomplish, and more importantly how you’re spending your time, you’ll find that you probably have a decision to make.  There are unproductive portions of your day.  The key is in identifying those portions of the day/week/month that drive the least productivity for you and cut them out!  One of the executives we coached last year was on several very high profile boards of directors.  While the prestige he received was good for his ego, it was bad for his productivity and pocketbook.  If you’d like to receive our Pathos Leadership Group “Influential Time Management” productivity tool, email info@pathosleadershipgroup.com and we’ll forward one to you.  Please include your contact information (First + Last Name, Company Name and Direct Phone Number) in your request.
  6. Reciprocate – Success is both a journey as well as a destination.  You’ve got to give it back, even when it appears you have nothing to give!  You probably know of a few people that have prepared their own resolutions for the coming year… Why not offer to help them accomplish them?  Here are a couple of recommendations… (1) Ask if you can help without being asked, (2) put yourself in situations where you can be asked to assist, (3) give recommendations after you determine what it is that your being asked to recommend and (4) forward on the link to this article so that you can begin assisting!

2010 should be your best year!  By adhering to the above six tips towards solving your New Year’s Resolutions you may just be in position to establish new “New Year’s Resolutions” prior to the beginning of next year.  Remember… a real leader makes their own luck!

Sam Palazzolo, CPLP, PCC

*While it’s never too late to begin preparing, we recommend a more proactive timing for forecasting.  For example, we assisted most of our clients here at Pathos to begin their forecasting process in Q3 or Q4 of 2009.

Can Coaching Really Make a Difference in Organization Development?

Executive Coaching assists in establishing the structure needed for coordinating business success!

The Challenge

John was the leader of an organization where prior to the economic downturn, and the ensuing tough times, they had established a track record of success. Year after year saw “best ever” record setting sales levels, which were accompanied by organizational growth. However, when the economy starting deflating in the fall of 2008, John saw that there were going to be challenges in the not so distant future. While he was comfortable with his products and level of service, he was uncertain if his associates were going to be able to “dig deep” enough to continue on their “best ever” pace. In short, were the people that got him “here” going to be able to get him “there” (Wherever “there” was)?

The Solution

John called in the coaches at Pathos Leadership Group to coach his senior leadership. Pathos designed a platform of:

§ Assessing the current employees regarding current strengths/weaknesses

§ Identifying business success skills necessary

§ Presenting to Leadership a comparison between current employee skills versus those necessary for future growth

§ An Organization Development strategy and accompanying Training & Development Action Plan

§ A schedule of success assessment meeting to determine progress/regress towards organization goals

§ Executive Coaching for the senior leadership

§ Organization Onsite Training in the form of Workshops, Seminars and eLearning sessions

§ Associate Coaching to ensure that training and development sessions were being properly implemented in the organization

Additionally, Pathos established a Recruiting Strategy with organization leadership in order to “fill” any/all of the identified gaps in skills.

The Results

John’s organization was able to grow during the economic downturn. While many of his competitors were scaling back their operations, he was able to grow his. John was also able to grow his senior leadership, as well as associates within the organization. This lead less stress, pressure and executive fatigue.

If you’d like to explore what Pathos Executive Coaching and Organization Development services can do for you and your organization, contact us at 877-455-3133 or info@pathosleadershipgroup.com.


Executive Coaching assists in establishing the structure needed for coordinating business success!