Executive Coaching: Should You Try Fruitcake?

Pathos Leadership Group Executive Coaching FruitcakeIn a speech delivered to the U.S. Chamber of Commerce on Monday, February 7, 2011, President Barrack Obama offered up a tongue-and-cheek remark regarding his ability to make friends and influence others.  Specifically, he commented “I’m here in the interest of being more neighborly,” Obama told a crowd of CEOs at the Chamber’s headquarters, which is across the street from the White House. “Maybe if we would have brought over a fruitcake when I first moved in, we would have gotten off on a better foot. But I’m going to make it up.”  Really?

The irony of the fruitcake quip might have been lost on the Chamber crowd, but that shouldn’t stop you as an Influential Leader from receiving the underlying message.  There are several observations one can take away from the remark, all of which are Pathos Platform elements which we coach leaders on to become more influential.  Here then are our takeaways:

1.     Give and Receive – The Reciprocity platform element is the old “give and take” analogy.  I will give you something today, in exchange for receiving something from you tomorrow (or later).  This “give and take” is what organized societies are founded upon in order to barter or trade currency, intelligence and/or task accomplishment.  The expectation that you will receive without giving is not only mistaken, but delusional!  Furthermore, the window of opportunity for payback can be propped open for future repayment.

2.     Give First – In order for the Reciprocity platform element to work, you should not hesitate to go first and give, rather than look to receive.  By going first you set a myriad of occurrences into the works, and the other party will feel an overwhelming sense of obligation to return the favor and give back.  Often times, this burden of responsibility by accepting, or merely receiving an offer to give, will bear tremendous weight.  Weight which the other party might just want to unload at their earliest opportunity!

3.     Give Often – Why stop with just one obligation to repay the reciprocal transaction?  In the event the gift given is not recognized as worthwhile or valued by the recipient, you may have to give another gift.  Furthermore, continuing on a relationship by giving will provide you with much needed visibility in which the other party will not lose sight of your generosity, or presence.

4.     Give Value – We mentioned above that the ability to provide something of value to the recipient might cause you to have to give more often.  So what exactly will be of value to the other party?  You may have to approach their “runway” from several different perspectives in order to finally land successfully, but this will also show your flexibility and diversity.

As a leader, you should notice a trend in the above takeaways, namely the action of giving.  We say “action” because this isn’t meant to be a thought, or a plan, for there must be action taken in order for the leadership moment to take place.  Furthermore, and our statistics bear this out, the ability to receive as a result of giving (as opposed to that of expecting to receive alone) bears a statistically significant outcome in your favor in both the short/long term.  As an executive coach, we would also remind you that as a leader it’s never too late to begin giving.

If you think that the opportunity has passed you by to reach out to your associates and develop them, that’s rarely the case!  We’ve seen progress made even by those leaders who claimed that they were “too old of a dog to learn new tricks!”  Perhaps a little fruitcake in that doggy bowl just might do the trick so as to act more like an Influential Leader and get your just desserts/results!

Sales Coach: Lessons from Kanye West and Taylor Swift

'Jackass' Kanye West in action at the MTV-VMAs. Photograph: Kevin Mazur/WireImage.com

By now you’ve probably seen/heard/read all about the Kanye West interruption of Taylor Swift’s acceptance speech at the MTV-VMA Award show… Even President Barack Obama when asked to comment on the situation called Kanye West a “jackass”!  Regardless of where you weigh in on the situation, there are some great Sales Coaching lessons to be learned from the incident.

Here are the Top 5 Sales Coaching lessons from the incident:

  1. See Your Opportunity – How many times during the day, week, month, and so on do you have the opportunity present itself right in front of your eyes, only to do NOTHING?  While Kanye’s actions might be termed “implausible” and without manners, you’ve got to give him credit for seizing the moment when he saw the opportunity present itself.  The sales coaching lesson here is to recognize those opportunities where the opportunity door has opened and for you to move in.
  2. Get to the Point – Remember the “good old days” when Derek Jeter broke Lou Gehrig’s hit record last week?  There was a game prior to that when Derek Jeter tied the record, and afterward said that he was almost embarrassed to celebrate during the game for two reasons.  First, the New York Yankees were losing the game.  Second, he didn’t want to show the other team up!  Perhaps if Taylor Swift had been as gracious as Derek Jeter and accepted the award with a quick “Thank You” instead of the diarrhea recognition speeches that most award recipients regurgitate Kanye wouldn’t have had the time to jump in.  The sales coaching lesson here is get to the point with your prospects, don’t dilly-dally.
  3. Have a Point – I guess if you are to “Get to the Point” as mentioned above, it’s important to know what your point is.  Taylor Swift did have a “cheat sheet” set of notes that she was going to refer to for her acceptance speech.  The sales coaching lesson here is to know what you are going to say when the opportunity door opens itself to you.
  4. Bring Passion – Is there any doubt in anyone’s mind that Kanye West thought that Beyonce should have won the award instead of Taylor Swift?  Even my eight year old exclaimed “Damn… What’s with that guy?” after seeing Kanye’s rant!  The sales coaching lesson here is you’ve got to believe first and foremost in your product/service.  If you don’t, you won’t be able to fake it and your prospects will see it.  They won’t buy from you as a result.  One of our clients loves to say “Love Thy Product” and you should do the same.
  5. Don’t Apologize to Oprah – Time for a confession… I love Oprah Winfrey.  I’ve loved Oprah since she was on TV in Nashville way back when and I love her today.  However, I don’t know why Kanye apologized to her and the rest of America before he did so to Taylor Swift.  Sales coaching lesson is to own up to your mistakes to the people they directly effect.  Let’s face it; you’re going to have an issue every now and then delivering your product/service to a customer.  When it happens, and it will, call them up and apologize.  Also set a proactive course for “next time” both for them, and for you!  You’ll go further in your relationships as a result.

So there you have the Pathos Coaching “slant” on the Kanye West versus Taylor Swift saga.

Sam Palazzolo

Pathos Leadership Group