Executive Coach Asks Leaders… “Should You Go Undercover?”

5 Reasons Why Going Undercover Could Save Your Business!

After watching the premier of CBS’ Undercover Boss last night after the Super Bowl,  we’re left here at Pathos Leadership Group wondering why more leaders don’t go “undercover” to identify first-hand what problems really are being faced day-in and day-out in their organizations.  In case you missed [...]

Executive Coaching on Performance Appraisals: 5 Actions For Leaders

Have you already filed your associate’s performance appraisals away?  If you want “performance” you’d better get them back out!

As an executive, you are doing due diligence in your organization development plans when you provide consistent feedback to your employees. Furthermore, the “coaching moments” arise when your associates fall outside of acceptable performance norms.  Odds [...]

Executive Coaching for Managing Expectations of the Leader

Are You Pushing Your People Hard Enough?  The Potential of Personnel Productivity from the Perspective of Einstein.

As executive coaches, we’re often asked about expectations from the leaders we coach.  Specifically, are the expectations that leader’s possess realistic, accurate, and relevant for today’s workplace and workforce?  Furthermore, what’s the best way to manage those expectations?  Consider [...]

Is Focus the Key to Business Success in 2010?

Executive Coaching sessions teach that If you stare at a business problem long enough… You’ll still have a problem!

Most business leaders spent the majority of 2009 attempting to figure out how to overcome the economy. Some chose to slash expenses (Payroll, Advertising and Marketing amongst the favorites), while others chose to shut-down for extended periods [...]

Executive Coach Provides Tips on New Year’s Resolutions

Will 2010 be your best year ever?  It should be!

Now that the Holiday Season is behind us, it’s time to focus on the year ahead.* If you’re as excited as I am about the year ahead, I’ve put together the following six (6) tips which I believe will allow you to not only establish clear/concise [...]

Sales Coach: How Do You Celebrate Success?

Few have tasted sweet success as Joe Girardi and the  New York Yankees did this past week, topping off arguably the greatest baseball season ever with another MLB World Series Championship (OK… We’ll be the first to admit that we’re a little biased here at Pathos, but just a little!)
So after celebrating the victory “clubhouse [...]

Executive Coach: Does “Dress for Success” Still Matter?

As Executive Coaches, we’re often asked to comment on client organization’s dress codes.  While from a business coaching perspective, one might believe that as long as the job gets done on time, in an efficient manner, and with acceptable results that dress code wouldn’t matter.  The attention to dress codes could further be argued irrelevant [...]

Sales Coach: Customer Retention at DirecTV

We do a lot of sales coaching surrounding the topic of Customer Retention.  Our clients realized long ago that plain-old Customer Service was too short-termed to lead to significant success.  A study we performed for one client showed that while customer satisfaction could be upwards of 84%, a customer’s willingness to return was significantly lower [...]